Welcome to Coconut Bay Resort

SAFETY PRECAUTIONS

COVID-19 INFORMATION

WE WEAR OUR MASKS BECAUSE WE CARE-AND WE REQUIRE ALL GUESTS TO DO THE SAME. THE PROPER USE OF MASKS/FACE COVERINGS ARE MANDATORY IN ALL PUBLIC AREAS OF THE RESORT.

WE TAKE HYGIENE AND CLEANLINESS STANDARDS SERIOUSLY. WE HAVE ENHANCEMENTS OF CLEANING PRACTICES THROUGH OUT THE RESORT.

DUE TO COVID-19 PROTOCOL STAYOVER CLEANINGS AND MAINTENANCE REPAIRS REQUIRE GUEST TO VACATE THE UNIT WHILE STAFF IS IN THE UNIT.

WE APPRECIATE YOUR UNDERSTANDING IN OUR GOAL TO KEEP EVERYONE SAFE.

GUEST INFORMATION

-Telephone: To retrieve voicemail, dial 5555 and follow the prompts. Locals calls, 800 and 877 numbers are FREE. No long distance, access.   

-Cleaning Services: Mid-week cleaning can be arranged for $75.00 — Please email or dial 0 , to arrange with our front desk.

-Extra room supplies are available upon request –Please email or dial  0, to arrange with our front desk.

– Wash cloths, Dishwashing liquid and Facial Tissue given upon request.

– Please confirm with our front desk for stayover services or room changes, if staying more than one week, no later than Thursday.

-Towel Exchange: Every Wednesday bath towels are exchanged between 10am and 2pm.  ONLY placed used towels in the inside of the front door will be exchanged. If, NO exchange needed please email or dial 0 to inform our front desk.  Linens can be changed for $30.00 a set.

-Pool Towels: No daily exchanges.

-AC Thermostat: To prevent the air conditioner from freezing, making it inoperable, please do not set below 72 degrees. To report an issue with AC, please email or dial 0 for our front desk.                

-Pets are not allowed. There will be a $200 weekly fee for non-service animals on premises. For additional service animals or emotional support animals information, contact resort.

-For TV Listings-PRESS GUIDE BUTTON ON REMOTE CONTROL. No online APPS like NETFLIX available. Keep in HDMI1 or HDMI2 mode.

-Trailers, RVs, Boats are NOT allowed on premises.

-WI-FI Information

Follow Steps to Connect:

Step # 1-In settings connect to “Coconut Bay Guest”

Step # 2-Go to your web-browser and enter APLOGIN.COM and enter code.

Step # 3 -If disconnected repeat above process

–Units are non-smoking. Smoking designated area is located in the veranda areas of both buildings.

-Front Desk Services: Print boarding pass, schedule shuttle service, book excursions, free printing and fax, car rental referrals.

-Laundry Facilities: Located 1^st floor of both buildings. $1 to wash and $1 to dry. Code to open door is located on room KEY.                                    

– Maintenance: Report any room concerns  to our front desk by email or dial 0.             

-No curbside garbage pick-up, garbage chutes are located in the following areas:

Garbage Chute: Building 1- located next to units 214 and 317

Garbage Chute: Building 2-located next to unit 500.

Garbage Room: Located on the 1st building 1st floor next to 112 and 2nd building 2nd floor next to 400.

-EMERGENCY AFTER HOURS CONTACT: DIAL 911 FOR FIRE OR ANY OTHER EMERGENCY. FOR ANY OTHER EMERGENCY NOT REQUIRING THE FIRE DEPT, POLICE, OR EMS, USE THE RED PHONE NEXT TO UNIT 101 TO CONTACT OUR OFFSITE STAFF MEMBER.

IN AN EFFORT TO HAVE UNITS AVAILABLE FOR THE NEXT GUEST IN A TIMELY MANNER, CHECK OUT IS PROMPTLY AT 10AM. PLEASE PLACE ALL LINENS & TOWELS IN THE DINING ROOM AREA, THROW OUT TRASH (NO CURB SIDE PICK UP) AND LEAVE DISHES CLEAN.

IF CHECKING OUT BEFORE OR AFTER OPERATING HOURS YOU MAY DROP ROOM KEYS IN UNIT 101’s KEY SLOT.

RISE AND SHINE!

MEET YOUR NEIGHBORS ON MONDAY MORNINGS

JOIN US POOLSIDE AT 9:30AM

TV CHANNELS